Shipping Policy

What countries do you ship to?

Currently, we are based in Canada and ship to the United States. We are working on getting our products to new locations around the world! In the meantime, please feel free to join our mailing list to be updated as soon as we launch in new regions.

How long does shipping take?

Shipping and fulfillment takes between 2-5 business days. We use both Canada Post and UPS to rapidly get our customers their orders.

Where do you ship from?

We ship from the beautiful Okanagan Valley, based in Kelowna, BC, Canada.

Do you accept refunds?

We do not accept returns due to the small batch size and natural state of our products. However we do have a 100% guarantee ( 30 day money back on your first purchase) Please contact us if you are unhappy with your order, such as with delivery, a lost package, or damages. We want to hear from you and are truly sorry :( So please reach out, even if you just have a question: hello@naturallywyld.ca. Our family/team would love to replace any item that is defective, damaged, or if you are not fully satisfied. We stand by our products and will do all we can in our power to make a positive experience for our customers. Any damages or discrepancies must be addressed within fourteen days of receiving them. Please take photos of the damage and email them to sos@naturallywyld.ca for review. We will reply and resolve the issue as quickly as possible.