FAQ

Shipping & Returns

We offer two convenient options: Local Drop-Off in Kelowna or free shipping on orders over $75 before taxes and discounts.

Shipping and fulfillment take between 2-5 business days. We use Canada Post and UPS for shipping.

When you placed your order, you should have received an email with a tracking number. You can revisit that email to track your package. Alternatively, you can click the chat button in the bottom left of your screen and enter your tracking number for assistance.

We currently ship to Canada and the United States. We are working on expanding to more regions in the future.

As we currently ship to the USA and Canada, customers are charged local taxes only. For international orders in the future, duties and tariffs may apply.

We ship from the beautiful Okanagan Valley, based in Kelowna, BC, Canada.

Subscription

With our subscription plan, you save 15% on each order, and products are delivered at your preferred frequency. It's easy to cancel or modify.

Yes, you can cancel or modify your subscription anytime by logging into your account or contacting our support team. Manage your subscription here.

Ingredients & Safety

Yes, we prioritize ingredients verified by the Environmental Working Group (EWG) to ensure our products are safe and non-toxic. Learn more about EWG ratings here.

Yes, all of our products are gluten-free!

Yes, all Naturally Wyld products are 100% cruelty-free. We never test on animals and are committed to ethical practices throughout the entire production process.

We believe in creating products for everyone. 99% of our products are vegan, using only the highest quality plant-based ingredients. We are committed to offering inclusive, natural products suitable for all lifestyles.

Ozonated Oils

Ozonated oils are widely used for skin care and general wellness. We recommend looking at our ozonated oil blog for more detailed information.

Ozonated oils should be stored in a cool, dark place or in the fridge. For long-term storage, freezing the oils can extend their potency for up to 10 years.

When frozen, ozonated oils can last up to 10 years. In the fridge, they maintain potency for 1 year, and at room temperature, they last about a month at full potency.

Yes, ozonated oils are generally safe for sensitive skin, but we recommend doing a patch test first to ensure there is no reaction. Learn more about our ozonated oils here.

If your ozonated oil melts, simply place it in the fridge, and it will solidify again.

Ozonated Toothpaste & MCT Pulling Oil

Use a small amount of ozonated toothpaste on your toothbrush and brush as usual. The toothpaste can also be used for oil pulling. Learn more here.

MCT pulling oil is used for oil pulling to support oral health. Simply swish a tablespoon of oil in your mouth for about 10-20 minutes before spitting it out. Learn more about MCT pulling oil here.

Wholesale

You can sign up to become a wholesale partner by visiting our wholesale page. We offer competitive pricing and eco-friendly, natural products perfect for retail.

As a wholesale partner, you gain access to exclusive pricing, priority shipping, and special support from our team to help you stock the best eco-friendly and natural products.

Eco-Friendly Packaging & Tubes

Our eco-friendly push-up tubes are made from compostable paper. After use, you can easily dispose of them in your home compost or at an industrial composting facility, contributing to a zero-waste lifestyle.

To use our eco-friendly push-up tubes, gently push the bottom disc up to release the product. Be mindful not to push too much to avoid overexposure to air. Learn more about our deodorants here.

Our paper tubes are compostable. You can dispose of them in your home compost bin or industrial composting facility after use.

More Info

We generally do not offer free samples. However, if you visit us at a local event or farmer's market, we’ll gladly let you try the products!

If your question wasn’t answered, please visit our contact page, and we’ll assist you.